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MAIN FOCUS AND MISSION:

As a Field Force Effectiveness (FFE) lead, this role play a central role in shaping how our field force engages with healthcare professionals. This is a highly strategic position where your insights and initiatives directly influence commercial performance, customer engagement excellence, and long‑term business growth.

This role drives the productivity of field force organization by combining data‑driven analysis with practical, field‑oriented execution. From CRM advancement and KPI design to targeting strategy, territory optimization, and process innovation, this role helps to build a stronger, smarter, and more agile field force organization.

In this role, he/she will partner closely with Sales, Marketing, Medical, and Business Excellence teams - working at the heart of cross‑functional collaboration in FFE area. He/she will have the opportunity to introduce new ideas, elevate operational excellence, and empower the field force with the tools and clarity they need to succeed.

Key Responsibilities :

（1）Sales Target Setting

• Designing logic for sales targets at facility and MR levels
• Reaching alignment with Head of Sales on target and explaining to the sales team

（2）Field Analysis and operational strategy development

• Segmentation & Targeting design and set customer segment & priority
• Territory alignment and analysis of field force resource allocation
• KPI design, activity analysis as Details/Call, Customer coverage, or quality of details and monitoring
• Lead development of Bonus and sales incentive scheme

（3）CRM enablement

• CRM operations, user support and optimization collaborating with global stakeholders.
• Data quality management, master data management, and operational rules development by collaborating Business Intelligence and Data Lead
• Enabling CRM utilization in connection with Omnichannel strategy

（4）BI & Data analysis

• Capture business needs for Dashboard development (Power BI)
• Analysis of field force activity by utilizing CRM in connection with secondary data
• Preparing analytical reports to provide decision making aligned with sales strategies

Qualifications:

• Education: Bachelor’s degree, preferred in Business administration. A master’s degree is also preferred.
• Experience: Minimum of 5 years of experience in SFE / Sales planning / Sales operation in pharmaceutical industry

Skills and Competencies:

• Strong understanding on Field force Performance analysis.
• Understanding in BI tools such as Tableau, Power BI, or similar.
• Experience in utilizing secondary data in pharma (IQVAI, MDV, CancerMpact, Impact Track)
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• English: A strong advantage for communicating with regional stakeholders / link with HQ.

Key Competencies:

• Open-minded, with a willingness to accept diverse ideas and perspectives
• Self-starter and proactive information sharing, ensuring timely and constructive communication with stakeholders
• Transparent and effective communications, fostering trust and clarity across teams
• Strong communication skills, with the ability to work effectively within cross functional teams.
• Analytical Thinking with strong ability to analyze complex data and provide actionable insights.
• Self-Management with the ability to work independently and manage one's own time and tasks efficiently.

Whatever your area of expertise, your work within the Servier Group helps advance therapeutic progress for the benefit of patients. You will be part of teams recognized for their scientific excellence and reach your full potential in a professional environment that encourages you to develop yourself. Tailor-made onboarding journeys, mobility opportunities, quality trainings, responsible management, team spirit... All this and more in a workplace focused on your well-being.

At Servier, we are committed to therapeutic progress to serve patient needs. We put the diversity of our employees as a source of richness for the fulfillment of this vocation.