Patient Affairs Manager

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Servier is a global pharmaceutical group governed by a Foundation. With a strong international presence and total revenue of 5.9 billion euros in 2023/4, Servier employs over 22,000 people worldwide in order to make our brand-name and generic medicines available to patients in close to 140 countries.  Servier is an independent group that invests over 20% of its brand-name revenue in Research and Development every year. To accelerate therapeutic innovation for the benefit of patients, the Group is committed to open and collaborative innovation with academic partners, pharmaceutical groups, and biotech companies. It also integrates the patient's voice at the heart of its activities. A leader in cardiology, the Servier Group is becoming a renowned and innovative player in oncology.

Main Responsibilities

Contributes to the continuous development and execution of the local and global Patient Affairs Strategy through engagement and partnerships with patients, caregivers and patient organisations 

• Coordinates and facilitates long term collaboration between patients and various departments to consider the point of view of patients in their activities
• Contributes to cultivation of patient centric mindset & culture across the business

The successful candidate will:

Engage and collaborate with Patient and Patient Organizations

• Assume “de facto” the role of Local Patient Affairs Referent (LPAR)
• Identify and engage with patients and patient organisations in relevant therapeutic area or above therapeutic areas to understand the unmet needs and gaps in treatment or service provided
• Determine the level and frequency of patient involvement (e.g. individual patient or patient advocacy group) in the projects and adequate operational needs for the collaboration (contractual needs, CDA, FMV, due diligence, etc.)
• Discuss with local team to identify and initiate contact with patient groups in relevant therapeutic areas to explore collaborative opportunities
• Represent the company and patients’ interest in collaborative work with patient groups and build long-term partnership with those whom we share common visions

Contribute to local, regional and global patient affairs efforts

• Work closely with Regional and Global Patient Affairs to implement regional and global patient affairs strategies as relevant
• Represent your country on the Servier Patient Advocacy & Relations Community (SPARC) meetings, initiatives, and working groups as relevant
• Plan and operationalise local activities for Servier Patient Week each year
• Escalate data and information required by Global Patient Affairs
• Set up and execute local Patient Affairs communication related events
• Support local Patient Preference data generation related activities
• Provide patient insights and unmet needs to the franchise team for campaign & material development and local patient support programs
• To help develop patient journey and identify pain points in key therapeutic areas
• Propose ideas, solutions and organise patients/patient group involvement in patient support material creation
• Seeks opportunities to integrate digital solutions
• Stay up to date with patient engagement tools, resources and solutions provided by global patient affairs and the SPARC

Foster Patient Centric mindset and culture  “working for and with patients" across the business

• Work closely with local team to develop internal communication strategies
• Organise internal events to improve awareness of lived experience with diseases
• Involve in local team meeting regularly to represent patients’ points of view.

Cross-functional collaboration

• Work closely with Medical lead and head office medical affair teams to align and support patient voice incorporation into medical strategy and broader companies goals
• Work with Market Access to provide patient insights on medical assessment for new therapeutic opportunities
• Promote effective cross-functional teamworking with marketing, medical, market access and legal where appropriate
• Attend CFT meetings where appropriate to highlight new ideas, opportunities and partnerships
• Work with ICTR to advocate for patient access to clinical studies locally as relevant

Servier Leadership Model

Will play a key role in living and demonstrating the core principles and behaviors embodied in the Servier Leadership Model:

• Be ethical and open minded
• Nurture patient centricity
• Challenge oneself and the status quo
• Be collaborative and a team player across broader business
• Show initiative and leadership by engaging others and helping others to grow
• Be solution oriented and prioritise based on needs and desired outcomes
• Take ownership of the decision made and be accountable for the outcome

Compliance

• Ensure all activities are compliant with applicable Servier Policies, SOPs, directives and local rules, regulations, industry standards and codes of conduct.
• Actively review globally produced material for UK patients and patient organisation projects and interactions to ensure it complies with UK ABPI code
• Introduce processes and procedures to effectively set up, manage and lead partnership projects.

Education / Certifications

• Bachelor's degree or equivalent in science or business-related field
• An advanced degree is desirable but not essential (e.g., PhD, PharmD, MD)
• Education in Public Affairs with solid experience in Advocacy / Patient Engagement may be considered depending on the candidate's profile
• ABPI code training desirable

Experience:

• 5 years’ experience in the pharmaceutical industry to include local operational experience in patient affairs
• Clear understanding of the compliance and regulatory requirements impacting Patient Affairs organisations
• Experience of Veeva promomats is desirable
• Experience and knowledge of patient insight gaining, pharmaceutical launches and building strategy and strategic deliverables
• Previous experience in oncology is desirable

Soft Skills:

• Collaborative mindset
• Ability to work in an agile, fast-paced environment liaising cross-functionally to lead and prioritize strategic goals.
• Be ethical and open minded
• Nurture patient centricity
• Challenge oneself and the status quo
• Be collaborative and a team player across broader business
• Show initiative and leadership by engaging others and helping others to grow
• Be solution oriented and prioritise based on needs and desired outcomes
• Take ownership of the decision made and be accountable for the outcome

Line report: Medical Manager

This role is based at our head office in Stoke Poges, Slough with hybrid option available to work from home for up to 2 days per week.

Whatever your area of expertise, your work within the Servier Group helps advance therapeutic progress for the benefit of patients. You will be part of teams recognised for their scientific excellence and reach your full potential in a professional environment that encourages you to develop yourself. Tailor-made onboarding journeys, mobility opportunities, quality trainings, responsible management, team spirit... All this and more in a workplace focused on your well-being.

At Servier, we are committed to therapeutic progress to serve patient needs. We put the diversity of our employees as a source of richness for the fulfillment of this vocation.