Business System & Information System Specialist

Mission

• To accelerate the company’s digital transformation and drive Business Excellence by implementing key digital & omnichannel initiatives (both global and local) and leading the operation of digital & omnichannel platforms (e.g., MyServier, corporate websites, 
  GetResponse)
• Alongside digital platform management, the specialist maximizes organizational productivity and cost-efficiency by successfully executing local IS projects, maintaining stable IT infrastructure, and strategically managing IT fixed assets and budgets.

This poisition reports to Head of Business Excellence.

Activities & Responsibilities

[Digital & Omnichannel Initiatives & Platform Management]

• Digital & Omnichannel Projects Support: Act as the primary point of contact to implement HQ-driven global digital & omnichannel projects (ensuring seamless localization) and actively support the execution of local digital & omnichannel initiatives tailored to specific business needs.
• Platform Operations: Manage the local operation of digital platforms (MyServier, corporate websites, GetResponse) utilizing global templates and guidelines.
• Content Management: Upload, update, and format local content (text, images, videos) ensuring it aligns with global standards.
• Basic Layout Adjustments: Resolve minor display issues and adjust simple layouts (e.g., text alignment, image sizing) within the existing templates using basic HTML and CSS.

[Local/Global IS Projects & IT Operations]

• Infrastructure Maintenance: Oversee the maintenance, upgrade, and replacement of overall office IT infrastructure and peripheral systems (e.g., Network Closet, Network Equipment, printer systems, etc.).
• Collaboration Tools Support: Administer office video conferencing systems and collaboration solutions (e.g., Microsoft Teams room equipment), managing regular system upgrades and replacements.
• Application Management: Manage and ensure the uptime and optimal performance of assigned local digital platforms and IS services, acting as the primary technical owner for local availability.

[Group Solution]

• Deployment of Group Solutions: Provides the necessary IT/IS Technical support for the implementation of group solutions to replace local applications when required.

[Fixed Asset Management]

• Fixed Asset Lifecycle Management: Oversee the full lifecycle of IT hardware (Laptops, iPads, Monitors, etc.), including procurement, deployment, inventory auditing, and disposal.
• IT Budget Planning & Control: Forecast, plan, and manage the annual budget for IT infrastructure and hardware, ensuring cost-effective procurement and resource allocation.

[Cybersecurity Referent]

• Compliance with Group Cybersecurity Standards: Implement group cybersecurity policies and guidelines locally, and ensure the affiliate completes all required training.
• Cybersecurity Point of Contact: Serve as the affiliate’s primary contact for the Group Cybersecurity team; coordinate gap remediation, and log, escalate, and track cybersecurity topics/incidents through investigation and closure.
• SPRITE/CMDB Responsible: Ensure SPRITE is completed for all new applications and services and keep the CMDB accurate and up to date for all tools and services in use.

Requirements

[Knowledge & Academic Qualifications]

• University degree or equivalent in IT, Data Science or related major.

[Experience]

• 3+ years of hands-on experience in IT infrastructure, system operations, and/or digital platform management.

[Required / Must-have]

• Platform Operations: Familiarity with the WordPress dashboard and a solid understanding of CMS workflows.
•  IT Infrastructure & Asset Management: Practical expertise in managing local office IT infrastructure, hardware lifecycles, and collaboration equipment (e.g., Wi-Fi, Video Conference systems).
• Global Communication: Business-level English proficiency for direct collaboration with Global & Regional IT Organization.
• Tools: Expertise in Microsoft Office suite.

[Preferred / Nice-to-have]

• Industry Experience: Prior experience in the pharmaceutical or healthcare industry.
•  Web Front-End Proficiency: Basic knowledge of HTML, CSS, and JavaScript, with the practical ability to troubleshoot and adjust simple codes within templates.
• Data & Analytics: Proficiency in creating interactive dashboards and data visualizations using Power BI (Proficiency in Excel Power Query and Power Pivot is a strong plus) to support business insights and operational metrics.

[Key Competencies]

• Continuous improvement mindset to optimize current processes and drive Business Excellence.
• Strong service mindset with a focus on efficient problem-solving for internal stakeholders.
• Able to collaborate in a team environment and exercise independent judgment.
• Adaptability to localize global guidelines to fit the local office environment.
• High sense of accountability to act as a reliable backup for the Senior lead, ensuring business continuity.
• Self-motivated and able to work independently.