Business Capability Lead

Job Description

1.Capability Needs Analysis

• Define minimum standards of skills, knowledge, and behaviors required for current and future business success, including digital capabilities.
• Identify high‑performance competencies and develop structured frameworks to support performance and development discussions.
• Proactively assess capability gaps through formal and informal methods in partnership with key stakeholders.
• Prioritize learning and development initiatives that address capability gaps or leverage growth opportunities.

2. Initial & Ongoing Capability Building

• Further develop and continuously improve the Initial Training Course (ITC) for sales representatives and managers in collaboration with the training executive.
• Leverage digital innovation to deliver efficient, high‑impact training that enables rapid and effective transition into field roles.
• Ensure high quality and consistency in ITC delivery by trainers.
• Confirm that sales representatives and managers meet defined minimum standards prior to ITC graduation.
• Plan, design, and implement ongoing capability‑building initiatives aligned with business priorities.
• Partner with stakeholders to develop tailored development plans based on individual and departmental needs.
• Maintain accurate and up‑to‑date training records in compliance with local training SOPs.

3. Collaboration and Stakeholder Partnership

• Develop the training executive as subject matter expert(s) for the ITC.
• Collaborate with HR Operations to ensure timely and effective delivery of training programs.
• Partner with the National Sales Manager to support the development of sales representatives and managers.
• Work closely with other Business Excellence functions to design and deliver data and digital training that supports omnichannel customer engagement.
• Collaborate with department leaders to ensure appropriate capability development across the organization.
• Align with Global Learning & Development to ensure consistency with global standards and leverage available global resources.

4. Innovation and Learning Culture

• Champion the use of digital, multichannel, and remote learning methodologies.
• Design innovative, engaging, and effective learning platforms and strategies.
• Deliver professional, creative, and high-quality learning experiences.
• Continuously evaluate, measure, and optimize the effectiveness of learning programs.
• Actively promote the value and impact of the Business Capability function to strengthen the organizational learning culture.

5. People and Capability Management

• Provide training support to internal departmental teams as required.
• Manage the training executive and lead local learning and development initiatives in collaboration with global counterparts.
• Support onboarding and development of new Business Capability team members.
• Collaborate with Sales Managers and Product Managers when required to support capability initiatives.
• Collaborate with relevant Sales Managers and Product Managers when needed

Candidate Profile

Educational Requirements

• Bachelor’s degree in Training & Development, Science, Medical Sciences, or a related field; or
• Graduate qualification in a Life Sciences discipline.

Knowledge and Professional Experience

• Excellent verbal and written communication skills with strong facilitation and training capabilities.
• Minimum of 10 years’ experience in a training or learning & development role.
• Experience delivering business excellence training, including the use of business intelligence tools such as Power BI and Veeva.
• Sales experience is required.
• Proven ability to design e‑learning modules and develop high‑impact training materials and presentations.
• Strong experience integrating digital tools into learning programs.

Additional Requirements

• Experience within the pharmaceutical industry is an advantage.
• Strong ability to simplify complex information and deliver engaging, effective training to diverse audiences.