IT Business Relationship Manager

About Servier  

Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas, and make patients the focus of every strategic decision.  

IT Business Relationship Manager - Finance and External Manufacturing (ExM Ops and Industry ExM Quality and Supply Chain teams)

Role Summary 

We are seeking an IT Business Relationship Manager (BRM) with a technical focus reporting to the IT Director, Corporate & Industry (C&I). This role will collaborate with the IT Director and key business stakeholders to align technology solutions with business objectives. In this supporting role, you will act as a liaison between IT and business units, including Finance and External Manufacturing (ExM Ops and Industry ExM Quality and Supply Chain teams), ensuring that IT strategies drive business value and support optimal service delivery. Your responsibilities will include managing business relationships, vendor partnerships, and application support, while facilitating communication between IT and business teams. You will gather and analyze business requirements, support project delivery, administrate systems (as needed), and collaborate with IT teams, including Application Management, Data Management, Cybersecurity, and the Infrastructure and Help Desk teams. A key focus will be overseeing the implementation, maintenance, and optimization of the ERP ecosystem and systems, such as Oracle NetSuite and SAP S/4HANA, as well as other systems, to meet evolving business needs, ensuring integration, compliance with IT general / GxP controls, data privacy standards, and secure data handling. Your role will also involve supporting integrations within the Server ecosystem across, functions, ensuring smooth operations and alignment with business goals. 

Additionally, you will work closely with Servier Group in France to support US shared services systems and ensure alignment between platforms and business processes. 

Primary Responsibilities 

• Provide technical support for applications and integrations within the IT C&I portfolio 

• Support IT Director, C&I Business Partner in demand management 

• Adaptively assume the roles of Business Relationship Manager, Project Manager, or Business Systems Analyst based on evolving project needs and priorities 

• Build and maintain relationships within C&I portfolio business stakeholders 

• Serve as trusted technology advisor between business units and IT 

• Facilitate change management and process improvements 

• Collaborate with IT and vendor project managers for initiative delivery 

• Manage and create IT SDLC project delivery and documentation 

• Support data flow design and integration optimization 

• Manage vendor relationships and evaluate system releases, updates, and enhancements 

• Collaborate with cross-functional teams to define and document business requirements and future-state processes 

• Provide ongoing monitoring and support for ERP ecosystem and system integrations, ensuring alignment with business objectives 

Education and Required Skills 

• 5-7+ years in an IT business relationship management and technical role within the pharmaceutical or life sciences industry. 

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related fields (or equivalent practical experience). 

• Strong understanding of ERP ecosystems and business processes in finance, supply chain, and quality (experience with Oracle NetSuite, SAP S/4HANA, Coupa, Concur or similar is a must). 

• Expertise in data integration, master data management (MDM), and system architecture for large-scale IT solutions across multiple business domains. 

• Proven ability to manage complex enterprise projects, including stakeholder management, vendor coordination, and system integrations. 

• Solid experience with organizational change management to ensure successful technology adoption and user engagement. 

• Deep knowledge of regulatory requirements in the pharmaceutical industry (e.g., SOX, GxP, 21 CFR Part 11, GDPR/CCPA, HIPAA). 

• Advanced communication skills, with the ability to influence and engage both technical and business teams. 

• Strong analytical skills, with the ability to create functional specifications and technical documentation. 

Key Competencies: 

• Strategic Thinking: Ability to align technical solutions with business objectives and drive value. 

• Adaptability: Skilled in managing multiple roles and shifting priorities in dynamic environments. 

• Project Management: Strong organizational and project management skills, ensuring timely and efficient delivery. 

• Technological Proficiency: Proficient in current technologies, with a strong aptitude for quickly learning and implementing new systems. 

Travel and Location 

• Located in Boston area, reporting to our Seaport office 2-3 days a week. 

• 10-15% travel required 

Servier’s Commitment 

Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.